Working in memory care requires a unique set of qualities due to the nature of the residents being served. Here are some of the best staff qualities for working in our facility:
- Patience: Patience is perhaps the most important quality for working in memory care. Residents may have cognitive impairments that affect their ability to communicate or perform daily tasks. Patience allows staff members to provide compassionate care and support without becoming frustrated or stressing the resident by rushing them or not taking the time to show direction.
- Empathy: Empathy is essential for understanding and connecting with residents on a personal level. Staff members who can empathize with the challenges and emotions experienced by individuals with memory loss can provide more effective care and support. A caring smile is understood and appreciated by residents, family, and other staff members.
- Compassion: Compassion involves showing kindness, understanding, and concern for the well-being of others. In memory care, compassion is crucial for creating a supportive and nurturing environment where residents feel valued and respected. Respect must be real. If staff don’trespect, they cannot be effective in any job or role.
- Flexibility: Memory care environments can be unpredictable, and staff members need to be flexible and adaptable to meet the changing needs of residents. Being able to adjust schedules, routines, and approaches to care is essential for providing person-centered support.Coverage that is 24/7 means staff may need to work a different shift or come earlier/later some days.
- Communication skills: Effective communication is vital for building rapport with residents, families, and colleagues. Staff members should be able to communicate clearly and sensitively, using verbal and non-verbal techniques to connect with residents who may have difficulty expressing themselves. It is so important to take time and effort to truly know the residents so communication can be established.